• Which payment methods are available on this site?
• Is it safe to use my credit card over the Internet?
• How long will it take for creditors to approve my purchase?
• How much does shipping cost?
• Will I be charged sales tax?
• How are orders packaged?
• Can I order gift certificates?
• Do you offer gift messages or gift wrapping?
• Do you accept credit memos?
• Why was my order was cancelled?
• How do I use my special promotional code?
• What if my order gets lost or damaged in shipping?
• If I am purchasing a gift for someone else, will they know how much I paid?
• Can I have my order shipped to a P.O. Box?

• How do I find out about special items, upcoming promotions and other events?
• How do I contact you if I have a question?
• What if I can't find exactly what I'm searching for?

• Product Guarantee
• Warranty Information
• Where do you state your ring sizes?
• How can I be sure of the quality of the items I order?
• Gemstone Information
• Country of Origin

• How do I return or exchange products?
• How long will it take to receive my exchange order?
• How do I pay additional charges if I choose an exchange item that is more expensive than my original item?
• Will I incur additional shipping charges if I request an exchange?

You can pay for your order using your American Express, Visa, MasterCard or Discover Card. At the present time, we are unable to accept payment using a credit card with a billing address outside of the United States or issued from a bank outside of the United States. Please be sure to provide your exact billing address (the address your credit card provider has on file for the card you use) when completing your order. Incorrect information may cause a processing delay.

EA$Y PAY - Take 4 Months to Pay with 0% Interest

Our EA$Y PAY PLAN gives you the flexibility to extend your purchase over 4 monthly payments, interest free.

• After adding the items you wish to purchase to your shopping cart you will have the opportunity to request EASY PAY by selecting "Yes! Apply EASY PAY" before proceeding to checkout.
• Simply purchase using a major credit card or debit card bearing the Visa or MasterCard logo & we will charge that card in 4 monthly installments until the balance is paid in full.
• The first payment includes 25% of the merchandise total plus shipping & handling.*
• Your installments are based on actual items shipped. In the case that any items from your orginal order are on backorder these items will be broken out in new installment plans upon shipment. This may result in multiple monthly deductions against your provided credit acct. Please contact customer support if you have any questions regarding this matter.
• EasyPay orders are subject to credit approval.

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We use the latest Internet security technology to protect your credit card information (the Secure Socket Layer system). This system is compatible with both the Netscape and Internet Explorer web browsers and ensures that your credit card number is protected and cannot be viewed by outside parties.

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Major credit cards (i.e., Visa, MasterCard, Discover and American Express) should be authorized within 24 hours. Credit card orders placed after 5:00 p.m. Eastern Time, Thursday through Sunday, should be authorized by the following Tuesday.

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Shipping charges vary depending on the shipping method you select:

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Sales tax is applied to all orders shipped in the state of Florida. We are required by law to collect and submit sales tax in states in which we have a physical presence.

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Each piece is displayed in an attractive jewelry box. The jewelry is further wrapped within secure packaging to guarantee the safety of your purchase in transport.

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At the present time, our site is unable to issue or accept gift certificates. Please check back with us soon, as we are working to make them available in the near future.

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Yes. If you are sending a gift, we can add that special touch! We will enclose a personalized gift message with your order for no additional charge. For just $4.95, we can also send your gift in one of our luxury gift wrapping options. Just click the checkbox to "Add Gift Wrap" on any product page, or at the item level within the cart.

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No, our site is unable to issue or accept credit memos at this time.

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We reserve the right to cancel any order due to, but not limited to: failed credit authorizations, site related malfunctions, improperly stated pricing and discounts.

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If you receive a special promotional offer from us via e-mail, simply enter the promotional code in the space provided on step 2 of our check out. The promotional offer/discounts will be reflected at the final step of check out.

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If there are any issues with a shipment, contact our Customer Care Department immediately. Call our toll-free number 866-804-3745, Monday - Friday 8:00am to 11:00pm and Saturday - Sunday 9:00am to 11:00pm Eastern Time.

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No. Only the billing address will receive an invoice with the prices on it. An invoice without the prices will be sent with an order being shipped to a different address other than the billing address.

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Yes. The United States Postal Service will ship to P.O. Boxes and Armed Services addresses. Express shipping, however, cannot be delivered to a post office box.

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The best way to stay informed about updates to our site is to sign up for our e-mail registry program, which will notify you of any special items or upcoming promotions. If you have not yet signed up to receive our e-mail notifications, we have several places on our website to opt-in. If you request a catalog, place an order, or register with our site, just simply check the box to request our exclusive offers via e-mail.

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Our Customer Care Department is always happy to answer your questions. You may e-mail us at customerservice@palmbeachjewelry.com, or you can call 866-804-3745, Monday - Friday 8:00am to 11:00pm and Saturday - Sunday 9:00am to 11:00pm Eastern Time. You may also write to:

PalmBeach
Customer Service
6400 East Rogers Circle
Boca Raton, FL 33499

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We try to feature a vast selection of exciting and beautiful jewelry designed to suit a wide variety of personal tastes. And, we're continuously adding new styles and designs every week. However, if you cannot find the exact piece you are looking for, please go to our order from catalog section and search for that item. You may also request a catalog or contact our Customer Care Center at 866-804-3745, Monday - Friday 8:00am to 11:00pm and Saturday - Sunday 9:00am to 11:00pm Eastern Time.

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If within 90 days of receipt of your purchase, you are not completely satisfied, for any reason, with any nonpersonalized item you order, we will either replace it or provide you with a full product refund, excluding shipping and handling - no questions asked.

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You may obtain the complete written manufacturer's warranty for warranted products, free. Specify the product name and write to: Warranty Information, 6400 East Rogers Circle, Boca Raton, FL 33499. (A copy of the written warranty is also enclosed with the merchandise.)

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All of our ring sizes are stated in the detailed description of each ring. When ordering, select your size from the pull-down menu. We try to carry the widest selection of ring sizes to fit most everyone. However, we do not carry half-sizes, and are unable to resize a ring should you not be able to find your exact size. In the event that you cannot find a particular ring in your exact size, we recommend that you order one size larger than you usually wear and take it to your local jeweler to be properly fitted. If you are not sure of your size, please refer to our ring size chart.

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We have a professional staff of qualified product development specialists, as well as a certified gemologist, who ensure that the items we sell are of the highest quality and accurately described.

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Colored gemstones may have been treated with heating, oiling or irradiation. See our gemstone care chart.
Diamond carat weights may vary by plus or minus 5% of stated carat weight.

Unless expressly noted, the jewelry on this website is not made by Native American craftsmen.

Due to web browser variances, actual stones may vary in shade from those shown.

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If the item is not made in the U.S.A., it may be imported from one of the following countries: Thailand, Dominican Republic, United Kingdom, Italy, Japan, China, Hong Kong, Canada, South Korea, Israel, Russia, Peru, Poland and Taiwan. Each item will be labeled with its appropriate country of origin. All watch movements are imported from Japan, China or Switzerland.

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If within 90 days of receipt of your purchase, you are not completely satisfied, for any reason, with any nonpersonalized item you order, we will either replace it or provide you with a full product refund, excluding shipping and handling - no questions asked.

Simply indicate the reason for your return, include the packing slip with your return, and wrap the package securely. Please note any items returned for exchange on the "exchange form" located on the lower right portion of your invoice. For your protection, we recommend that you use UPS or Insured Parcel Post for shipment. If you do not have your packing slip, please indicate the order number on a separate piece of paper and send the package to the following address:

Returns Department
6400 East Rogers Circle
Boca Raton, Florida 33499

We will notify you via e-mail of your refund once we have received and processed the returned item. Please note that we can refund shipping costs only if the return is a result of our error.

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Once we receive the returned item(s), you should receive your exchange order within 7-10 business days.

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We can charge the difference to the original credit card that was presented.

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We do not charge additional shipping and handling charges on exchange orders.

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