You can pay for your order
using your American Express, Visa, MasterCard or Discover
Card or PayPal. At the present time, we are unable to accept payment
using a credit card with a billing address outside of the
United States & Canda or issued from a bank outside of the United
States. Please be sure to provide your exact billing address
(the address your credit card provider has on file for the
card you use) when completing your order. Incorrect
information may cause a processing delay.
EA$Y PAY - Take up to 4 Months to Pay with 0% Interest
Our EA$Y PAY PLAN gives you the flexibility to extend your purchase with up to 4 monthly payments, interest free.
We use the latest Internet
security technology to protect your credit card information
(the Secure Socket Layer system). This system is compatible
with both the Netscape and Internet Explorer web browsers and
ensures that your credit card number is protected and cannot
be viewed by outside parties.
Major credit cards (i.e.,
Visa, MasterCard, Discover and American Express) should be
authorized within 24 hours. Credit card orders placed after
5:00 p.m. Eastern Time, Thursday through Sunday, should be
authorized by the following Tuesday.
Want to Track Your Order? Click here to check on your Delivery Status
Sales tax is applied to all
orders shipped in the state of Florida. We are required by
law to collect and submit sales tax in states in which we
have a physical presence.
Each piece is displayed in an
attractive jewelry box. The jewelry is further wrapped within
secure packaging to guarantee the safety of your purchase in
At the present time, our site is unable to
issue gift certificates. Please check back with us
soon, as we are working to make them available in the near
future. If you have an existing Gift Card or eGift Card you can input the Gift Card number into the section at checkout
Yes. If you are sending a gift, we can add that special
touch! We will enclose a personalized gift message with your
order for no additional charge. For just $4.95, we can also
send your gift in one of our luxury gift wrapping options. Just click the
checkbox to "Add Gift Wrap" on any product page, or at the item level within the cart.
No, our site is unable to issue or accept credit memos at this time.
We reserve the right to cancel any order due to, but not limited to: failed credit authorizations, site related malfunctions, improperly stated pricing and discounts.
If you receive a special promotional offer from us via e-mail,
simply enter the promotional code in the space
provided on step 2 of our check out. The promotional
offer/discounts will be reflected at the final step of check
If there are any
issues with a shipment, contact our Customer Care Department via email at email@example.com. We will respond within 24 hours.
No. Only the billing address will receive an invoice with the prices on
it. An invoice without the prices will be sent with an order
being shipped to a different address other than the billing
Yes. Standard shipping is available to ship to P.O. Boxes and Armed
Services addresses. Express shipping, however, cannot be
delivered to a post office box.
The best way to
stay informed about updates to our site is to sign up for our
e-mail registry program, which will notify you of any special
items or upcoming promotions. If you have not yet signed up
to receive our e-mail notifications, we have several places
on our website to opt-in. If you request a catalog, place an
order, or register with our site, just simply check the box to request our exclusive
offers via e-mail.
Our Customer Care
Department is always happy to answer your questions. You may
e-mail us at firstname.lastname@example.org. We will respond within 24 hours.
Or you may write to:
6400 East Rogers Circle
Boca Raton, FL 33499
We try to feature a
vast selection of exciting and beautiful jewelry designed to
suit a wide variety of personal tastes. And, we're
continuously adding new styles and designs every week.
However, if you cannot find the exact piece you are looking
for, please go to our order from
catalog section and search for that item. You may also request a
catalog or contact our Customer Care Center via email at
email@example.com and we will respond within 24 hours.
If you are interested in becoming an Affiliate with PalmBeach Jewelry please see our Affiliate page for more information CLICK HERE
If you are interested in becoming a Wholesale Customer with PalmBeach Jewelry please see our Wholesale page for more information CLICK HERE
Thank you for participating in our Loyalty Program. Your participation has meant the world to us. Stay tuned for exciting new changes and offers coming your way. Be sure to redeem your Loyalty Points on or before February 25th 2018 or you will lose your existing points.
PalmBeach Jewelry is proud to offer 30-day hassle free returns. We’re confident that our jewelry will exceed your expectations, but if for some reason it does not, we’ll be happy to take it back.
You may obtain the
complete written manufacturer's warranty for warranted
products, free. Specify the product name and write to:
Warranty Information, 6400 East Rogers Circle, Boca Raton, FL
33499. (A copy of the written warranty is also enclosed with
All of our ring
sizes are stated in the detailed description of each ring.
When ordering, select your size from the pull-down menu. We
try to carry the widest selection of ring sizes to fit most
everyone. However, we do not carry half-sizes, and are unable
to resize a ring should you not be able to find your exact
size. In the event that you cannot find a particular ring in
your exact size, we recommend that you order one size larger
than you usually wear and take it to your local jeweler to be
properly fitted. If you are not sure of your size, please
refer to our ring size chart.
We have a
professional staff of qualified product development
specialists, as well as a certified gemologist, who ensure
that the items we sell are of the highest quality and
DiamonUltra is simply another way to refer to cubic zirconia. Both terms may be used interchangeably.
may have been treated with heating, oiling or irradiation.
gemstone care chart.
Diamond carat weights may vary by plus or minus 5% of stated
Unless expressly noted, the jewelry on this website is not
made by Native American craftsmen.
Due to web browser variances, actual stones may vary in
shade from those shown.
If the item is not
made in the U.S.A., it may be imported from one of the
following countries: Thailand, Dominican Republic, United
Kingdom, Italy, Japan, China, Hong Kong, Canada, South Korea,
Israel, Russia, Peru, Poland and Taiwan. Each item will be
labeled with its appropriate country of origin. All watch
movements are imported from Japan, China or
Simply indicate the reason for your return, include the packing slip with your return, and wrap the package securely. Please note any items returned for exchange on the "exchange form" located on the lower right portion of your invoice. To retrieve your return label, login to your account and click on “check order status”. An option to “print return label” will display next to your orders that are eligible for return.
If you do not have your packing slip, please
indicate the order number on a separate piece of paper and
send the package to the following address:
6400 East Rogers Circle
Boca Raton, Florida 33499
We will notify you
via e-mail of your refund once we have received and processed
the returned item. Please note that we can refund shipping
costs only if the return is a result of our error.
Once we receive the
returned item(s), you should receive your exchange order
within 7-10 business days.
You can not exchange an item for a different item.
We do not charge additional
shipping and handling charges on exchange