You can pay for your order using your American Express, Visa, MasterCard or Discover Card or PayPal. At the present time, we are unable to accept payment using a credit card with a billing address outside of the United States & Canda or issued from a bank outside of the United States. Please be sure to provide your exact billing address (the address your credit card provider has on file for the card you use) when completing your order. Incorrect information may cause a processing delay.
EA$Y PAY - Take up to 4 Months to Pay with 0% Interest
Our EA$Y PAY PLAN gives you the flexibility to extend your purchase with up to 4 monthly payments, interest free.
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We use the latest Internet security technology to protect your credit card information (the Secure Socket Layer system). This system is compatible with both the Google Chrome, Firefox, and Internet Explorer web browsers and ensures that your credit card number is protected and cannot be viewed by outside parties.
Major credit cards (i.e., Visa, MasterCard, Discover and American Express) should be authorized within 24 hours. Credit card orders placed after 5:00 p.m. Eastern Time, Thursday through Sunday, should be authorized by the following Tuesday.
Want to Track Your Order? Click here to check on your Delivery Status
PalmBeach Jewelry charges the applicable state sales tax to merchandise, plus shipping and handling totals based upon individual state laws. Tax rates are determined by the state into which an order is shipped. Please note that our website will calculate an estimated sales tax for your purchases at checkout, and they may differ based on what state you’re living in.
Each piece is displayed in an attractive jewelry box. The jewelry is further wrapped within secure packaging to guarantee the safety of your purchase in transport.
At the present time, our site is unable to issue gift certificates. Please check back with us soon, as we are working to make them available in the near future. If you have an existing Gift Card or eGift Card you can input the Gift Card number into the section at checkout
Yes. If you are sending a gift, we can add that special touch! We will enclose a personalized gift message with your order for no additional charge. For just $2.95, we can also send your gift in one of our luxury gift wrapping options. Just click the checkbox to "Add Gift Wrap" on any product page, or at the item level within the cart.
No, our site is unable to issue or accept credit memos at this time.
We reserve the right to cancel any order due to, but not limited to: failed credit authorizations, site related malfunctions, improperly stated pricing and discounts.
If you receive a special promotional offer from us via e-mail, simply enter the promotional code in the space provided on step 2 of our check out. The promotional offer/discounts will be reflected at the final step of check out.
If there are any issues with a shipment, contact our Customer Care Department via email at customerservice@palmbeachjewelry.com or 888-449-5262. We will respond within 24 hours.
No. Only the billing address will receive an invoice with the prices on it. An invoice without the prices will be sent with an order being shipped to a different address other than the billing address.
Yes. Standard shipping is available to ship to P.O. Boxes and Armed Services addresses. Express shipping, however, cannot be delivered to a post office box.
The best way to stay informed about updates to our site is to sign up for our e-mail registry program, which will notify you of any special items or upcoming promotions. If you have not yet signed up to receive our e-mail notifications, we have several places on our website to opt-in. If you request a catalog, place an order, or register with our site, just simply check the box to request our exclusive offers via e-mail.
Our Customer Care Department is always happy to answer your questions. You may e-mail us at customerservice@palmbeachjewelry.com. We will respond within 24 hours. Or you may write to:
PalmBeach Customer Service 6400 East Rogers Circle Boca Raton, FL 33499 You can call us at 888-449-5262
We try to feature a vast selection of exciting and beautiful jewelry designed to suit a wide variety of personal tastes. And, we're continuously adding new styles and designs every week. However, if you cannot find the exact piece you are looking for, please go to our order from catalog section and search for that item. You may also request a catalog or contact our Customer Care Center via email at customerservice@palmbeachjewelry.com and we will respond within 24 hours.
If you are interested in becoming an Affiliate with PalmBeach Jewelry please see our Affiliate page for more information CLICK HERE
Are you social media savvy and interested in representing our PalmBeach Jewelry brand? For more information CLICK HERE
If you are interested in becoming a Wholesale Customer with PalmBeach Jewelry please see our Wholesale page for more information CLICK HERE
Thank you for participating in our Loyalty Program. Your participation has meant the world to us. Stay tuned for exciting new changes and offers coming your way. Be sure to redeem your Loyalty Points on or before February 25th 2018 or you will lose your existing points.
PalmBeach Jewelry is proud to offer 30-day hassle free returns. We’re confident that our jewelry will exceed your expectations, but if for some reason it does not, we’ll be happy to take it back.
You may obtain the complete written manufacturer's warranty for warranted products, free. Specify the product name and write to: Warranty Information, 6400 East Rogers Circle, Boca Raton, FL 33499. (A copy of the written warranty is also enclosed with the merchandise.)
All of our ring sizes are stated in the detailed description of each ring. When ordering, select your size from the pull-down menu. We try to carry the widest selection of ring sizes to fit most everyone. However, we do not carry half-sizes, and are unable to resize a ring should you not be able to find your exact size. In the event that you cannot find a particular ring in your exact size, we recommend that you order one size larger than you usually wear and take it to your local jeweler to be properly fitted. If you are not sure of your size, please refer to our ring size chart.
We have a professional staff of qualified product development specialists, as well as a certified gemologist, who ensure that the items we sell are of the highest quality and accurately described.
DiamonUltra is simply another way to refer to cubic zirconia. Both terms may be used interchangeably.
Colored gemstones may have been treated with heating, oiling or irradiation. See our gemstone care chart. Diamond carat weights may vary by plus or minus 5% of stated carat weight. Unless expressly noted, the jewelry on this website is not made by Native American craftsmen. Due to web browser variances, actual stones may vary in shade from those shown. Keep your jewelry dry: Keep it away from water, hand sanitizer, dishwashing, soap, lotion, perfume, silver cleaner or other harsh chemicals. These may cause discloration. If accidently submerged in water, remove jewelry and blot dry immediately. Last on, First Off: Put your jewelry on after you put your clothes on and before you take them off, to avoid damage due to snagging. Store your jewelry properly: Store in a jewelry box, velvet pouch or even a ziplock bag to avoid oxidation. Keep your jewelry clean: Clean your jewelry with a soft cloth. DO NOT use jewelry cleaners.
If the item is not made in the U.S.A., it may be imported from one of the following countries: Thailand, Dominican Republic, United Kingdom, Italy, Japan, China, Hong Kong, Canada, South Korea, Israel, Russia, Peru, Poland and Taiwan. Each item will be labeled with its appropriate country of origin. All watch movements are imported from Japan, China or Switzerland.
Simply indicate the reason for your return, include the packing slip with your return, and wrap the package securely. Please note any items returned for exchange on the "exchange form" located on the lower right portion of your invoice. To retrieve your return label, login to your account and click on “check order status”. An option to “print return label” will display next to your orders that are eligible for return.
If you do not have your packing slip, please indicate the order number on a separate piece of paper and send the package to the following address:
Returns Department 6400 East Rogers Circle Boca Raton, Florida 33499
We will notify you via e-mail of your refund once we have received and processed the returned item. Please note that we can refund shipping costs only if the return is a result of our error.
Once we receive the returned item(s), you should receive your exchange order within 7-10 business days.
You can not exchange an item for a different item.
We do not charge additional shipping and handling charges on exchange orders.
